Privacy policy

Your privacy is important to Diaova. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you browse our website or place an order, we may collect information including:

Your name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers)
Order history
IP address, browser type, device information, and website usage data collected through cookies and similar technologies

You may also voluntarily provide additional information when contacting our customer support.

How We Use Your Information

We use your personal information only for legitimate business purposes, including:

Processing and fulfilling your orders
Providing shipping updates and order tracking
Responding to customer service requests
Processing payments and preventing fraudulent transactions
Improving our website, products, and customer experience
Complying with legal obligations and resolving disputes

We only collect the information necessary to provide our products and services.

Data Security

Protecting your information is a priority.

Our website is protected by SSL (Secure Socket Layer) encryption, which helps safeguard the transmission of your personal information during checkout and throughout your interaction with our website.

We also maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of online transmission or electronic storage is completely secure, we continually work to protect your information using industry-standard security practices.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We do not use your personal information for advertising or marketing purposes without your consent.

Your information may be shared only when necessary with trusted service providers that assist us in operating our business, such as payment processors, shipping carriers, website hosting providers, or other service partners who are contractually required to protect your information and use it only for the services they provide.

We may also disclose information when required by applicable law or to protect our legal rights.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website performance, and enhance your shopping experience.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

Third-Party Services

Our website may contain links to third-party websites or use third-party services for payment processing, shipping, analytics, or other business functions.

These third-party providers operate under their own privacy policies, and we encourage you to review their policies before providing personal information.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Withdraw consent where processing is based on consent
Contact us regarding the handling of your personal information

We will respond to applicable privacy requests in accordance with relevant legal requirements.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.

Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.

If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.