Terms of service

Welcome to Diaova. These Terms & Conditions explain the rules and conditions that apply when you access our website, browse our products, or purchase products from us.

By accessing or using this website, you agree to follow these terms. Please read them carefully before placing an order.

1. Acceptance of Terms

By visiting our website, creating an account, placing an order, or using any service provided by Diaova, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of our website.

2. About Diaova

Diaova provides coffee grinders and coffee grinder accessories to customers in the United States.

We are committed to providing quality products, accurate product information, and reliable customer support.

3. Website Use Requirements

You agree to use this website only for lawful purposes and in a manner that does not violate the rights of Diaova or any third party.

You must not use this website to:

Attempt to gain unauthorized access to our systems
Interfere with website operations
Upload harmful software or malicious content
Collect other users' information without permission
Use our content for unauthorized commercial purposes

4. Customer Account Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information.

You agree to provide accurate and current information when creating an account or placing an order.

You are responsible for all activities performed through your account.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information are accurate.

However, slight differences may occur due to product updates, manufacturing improvements, screen settings, or photography conditions.

Diaova reserves the right to correct errors or update product information at any time.

6. Product Availability

All products are subject to availability.

If an item becomes unavailable after your order has been placed, we will notify you and provide an appropriate solution, including replacement options or a refund when applicable.

7. Pricing and Payment

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

Diaova reserves the right to update product prices, promotions, and discounts at any time.

Payment must be completed successfully before an order can be processed.

8. Order Placement

When you place an order, you agree that all information provided is accurate and complete.

Submitting an order does not automatically guarantee acceptance.

Diaova reserves the right to review, refuse, or cancel orders in situations including suspected fraud, incorrect pricing, inventory issues, or violations of these terms.

9. Order Confirmation

After placing an order, you will receive an order confirmation email.

The confirmation email only acknowledges that we received your order request and does not represent final acceptance of the order.

A separate shipping confirmation will be provided after your order has been processed and shipped.

10. Shipping Policy

Shipping methods, processing times, estimated delivery dates, and shipping fees are described in our Shipping Policy.

Delivery times are estimates only and are not guaranteed due to possible carrier delays, weather conditions, holidays, or circumstances beyond our control.

11. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund & Return Policy.

Customers must follow the required return process before sending products back.

Diaova reserves the right to refuse returns that do not meet the conditions outlined in our return policy.

12. Product Use Responsibility

Customers are responsible for using products according to the instructions provided with the product.

Diaova is not responsible for damage caused by improper use, unauthorized modifications, misuse, accidents, or failure to follow product instructions.

13. Warranty Information

Any applicable product warranty will be provided according to the warranty terms associated with the purchased product.

Warranty coverage does not apply to damage caused by misuse, normal wear and tear, or unauthorized repairs.

14. Prohibited Activities

Users agree not to:

Copy, reproduce, or redistribute website content without permission
Use automated tools to scrape website information
Attempt to disrupt website security
Submit false information
Engage in fraudulent transactions

Diaova reserves the right to restrict access for users who violate these requirements.

15. Intellectual Property Rights

All content on this website, including text, images, logos, product descriptions, graphics, and designs, belongs to Diaova or its authorized partners.

You may not copy, modify, distribute, or use our content without prior written permission.

16. User Reviews and Feedback

If you submit reviews, comments, suggestions, or other feedback, you grant Diaova permission to use such content for business improvement and promotional purposes.

You agree that submitted content must not contain illegal, offensive, misleading, or infringing material.

17. Accuracy of User Information

Customers are responsible for ensuring that all personal and order information provided during checkout is accurate.

Diaova is not responsible for delays or delivery issues caused by incorrect customer information.

18. Third-Party Services

Our website may include links or integrations with third-party services, including payment providers, shipping services, or analytics providers.

Diaova does not control third-party websites and is not responsible for their content, availability, or privacy practices.

19. Payment Processing

Payments are processed through secure third-party payment providers.

Diaova does not store complete payment card information and relies on authorized payment processors to handle transactions securely.

20. Website Availability

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur due to maintenance, technical issues, updates, or circumstances beyond our control.

Diaova does not guarantee uninterrupted website access at all times.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Diaova shall not be responsible for indirect, incidental, special, or consequential damages resulting from website use, product use, or inability to access our services.

This limitation does not affect rights that cannot be excluded under applicable law.

22. Indemnification

You agree to protect and hold Diaova harmless from claims, damages, losses, or expenses resulting from your violation of these Terms & Conditions or misuse of our website.